{"id":23763,"date":"2023-03-21T13:02:56","date_gmt":"2023-03-21T12:02:56","guid":{"rendered":"https:\/\/www.regestaitalia.eu\/sei-laser-fast-service-and-shared-knowledge-supported-by-sap-solutions\/"},"modified":"2025-06-03T15:39:09","modified_gmt":"2025-06-03T13:39:09","slug":"sei-laser-fast-service-and-shared-knowledge-supported-by-sap-solutions","status":"publish","type":"post","link":"https:\/\/www.regestaitalia.eu\/en\/sei-laser-fast-service-and-shared-knowledge-supported-by-sap-solutions\/","title":{"rendered":"Sei Laser: fast service and shared knowledge supported by SAP Solutions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1497.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><a style=\"color: #df5826;\" href=\"https:\/\/www.seilaser.com\/\" target=\"_blank\" rel=\"noopener\"><b>SEI Laser<\/b><\/a> has been designing and producing application-specific integrated solutions based on laser technology for more than 40 years.<\/p>\n<p>Thanks to the <b>SAP Sales and Service Cloud<\/b> solution, implemented with the support of <a style=\"color: #df5826;\" href=\"https:\/\/www.clarex.it\/\" target=\"_blank\" rel=\"noopener\"><b>Clarex<\/b><\/a> and Regesta, the company has created a single storage for sales and technical information that allows it to monitor current activities, plan future ones, and share data within the entire organization.<\/p>\n<\/div><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;--awb-align-self:center;--awb-width:100%;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"BnZ6mD-uWSc\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;enablejsapi=1\" title=\"YouTube video player 1\" data-button-label=\"Play Video\" width=\"600\" height=\"360\" data-thumbnail-size=\"auto\" data-no-cookie=\"on\"><\/lite-youtube><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p>&nbsp;<\/p>\n<p>The project also improved <b>Customer Service<\/b>, which has always been a critical and distinctive activity for the company.<\/p>\n<p>Each machine is equipped with an app that allows direct opening of service tickets, reporting any errors detected and technical data. This <b>reduces intervention time<\/b>, thanks to automatic registration in the system. <\/p>\n<p>Integration with the management system has made it possible to <b>automate some of the warehouse records<\/b>; for example, installation reports filled out by technicians directly at the customer&#8217;s site generate downloads directly from the spare parts warehouse.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>With the support of Clarex and Regesta, SEI Laser implemented the SAP Sales and Service Cloud solution that enabled them to have all functions, flows, and processes as integrated as possible with the SAP management system they were already using.<\/p>\n","protected":false},"author":13,"featured_media":21575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[145],"tags":[],"class_list":["post-23763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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